Matted Coats

If your dog is matted I will do my best to save the coat but in some cases shaving the coat may be the only option. Due to the pain and discomfort that your dog is suffering when heavily matted, we must groom in accordance with the Animal Welfare act 2006 and do what is best for the dog.

After being shaved your dog may behave differently for a few days

e.g. rubbing on things, scratching, or rolling around on the floor, this is perfectly normal and no cause for concern.

By signing this form at the salon, or via the online registration form you agree to Hair O’The Dog, Wybers Wood shaving your dog if it is deemed necessary.

Please note there may be additional charges for clipping off a matted dog, we will contact if there is any extra charge.

Fleas / Ticks

When grooming your dog, if we come across signs of fleas or ticks we will consult with you either in person or over the telephone about the best course of action to follow.

We can remove tick’s and administer insecticidal shampoo for fleas, but veterinary help must be sought afterwards for the welfare of your pet.

Additional charges may apply, these will be explained during the consultation.

Injuries

Sometimes dogs jump or move quickly during grooming, when working with sharp scissors and clippers there is a possibility that an injury to your pet may occur. Of course, every effort is made to ensure this does not happen. Any known injuries will always be reported to you. Any issues you find subsequent to the groom must be reported to Hair O’ The Dog, Wybers Wood within 24 hours.

Cancellation and No Show Policy

Whilst we understand that appointments may need to be cancelled or re-scheduled, we do require that you give us at least 48 hours’ notice to give us the chance to fill the slot

Our appointment system is automated, and Reminders are automatically sent by email and text message to you both 7 days and 2 days before your appointment.

Regrettably, missed appointments will carry a charge of £20 which is payable before your next appointment is made.

Our grooming slots are at set intervals and lengths throughout the day to accommodate other dogs as well as yours, therefore arriving 20 minutes or more late for appointments is classed as a missed appointment. Unless you have spoken to us beforehand, the appointment will require re-scheduling and a missed appointment fee of £20.00 will also apply.

All we ask is that you keep us informed if you are unable to make your appointment, so we don't have to charge you for missing it.

Your Satisfaction

At Hair O’ The Dog, Wybers Wood, your pets come first in everything that we do. If you’re not happy with any aspect of your pets recent groom, please contact us to discuss within 72 hours of your appointment. We will happily talk about any options.

                         Please note that any additional visits may or may not incur additional charges, this will be discussed during the consultation.